Q. Why do some of the pages on your Web site look funny?
A.While visiting the Thrivent Financial for Lutherans Web site, if the appearance of some pages seems "funny," in many cases this is caused by the software, or browser, used to view Web pages.

Many of Thrivent Financial's graphics are best viewed with a monitor setting greater than 256 colors. To be certain that all elements fit on the screen, check for a resolution greater than or equal to 800 x 600. You can adjust the text size by clicking View, then Text Size within your browser's toolbar menu.

The information and interactive capabilities of thrivent.com are best accessed using one of the following browsers with JavaScript and images enabled: Microsoft Internet Explorer 6.x or 7.x, Mozilla Firefox 2.x, or Apple Safari 3.x. We also recommend Adobe Acrobat Reader version 7.x or above and Adobe Flash Player 7.x or above. Other browsers and readers may work, but we cannot guarantee quality access. In some situations, software installed on your computer, your Internet Service Provider, or phone line in your area may affect the quality of your thrivent.com experience.

Note: The Payment Center does not support Firefox 2.x or Safari at this time.

If you have questions regarding the installation of these browsers, please contact their respective customer service areas.

Q. Are the Thrivent Financial Web sites secure?
A. The Thrivent Financial Web sites offer areas for handling sensitive or confidential information. These pages utilize an Internet method known as Secure Socket Layers (SSL). With SSL engaged, pages are sent to you in an encrypted format, and any information you submit to Thrivent Financial is also encrypted. This method of transferring sensitive data is considered the industry standard for the Internet. For your security, we highly recommend you update your browser to SSL-capable features. Microsoft Internet Explorer, Mozilla Firefox, and Apple Safari are three browsers that support these encryption techniques. A solid lock graphic will display when the SSL mode is engaged and the connection is encrypted. If you are not sure if your browser is compatible, check with your service provider.

Q. What browser is needed to access secured areas of thrivent.com?
A. In order to access the secured areas of thrivent.com you will need to use Microsoft Internet Explorer 6.x or above, Mozilla Firefox 2.x or above, or Apple Safari 3.x or above.

Q. Do I need to have 128-bit encryption?
A. Yes. In order to access secured areas of thrivent.com you will need to use a browser that supports a minimum of 128-bit encryption.

Q. How do I know if my browser supports 128-bit encryption (required to access secure areas of thrivent.com)?
A.
Microsoft Internet Explorer
Click on Help and select About Internet Explorer. The window that pops up should say "Cipher strength: 128-bit". If it doesn't, you will need to upgrade your browser.
Mozilla Firefox
Visit a Web page that is normally encrypted (secure), such as the thrivent.com log in page. Double-click on the lock icon located in the right side of the browser's address bar. If you see a message stating, "Connection Encrypted: High-grade Encryption (RC4 128 bit)", then your browser supports 128-bit encryption.
Apple Safari
Visit a Web page that is normally encrypted (secure), such as the thrivent.com log in page. If you see a lock icon located just to the left of the minimize button in the upper-right of the window, then your browser supports 128-bit encryption.

Q. Will I be able to use MSN TV (formerly WebTV)?
A. Yes, the secured areas of thrivent.com are accessible using MSN TV.